Return & Refund Policy | Shivani's Fashion

Report an issue promptly

If you receive a damaged, incorrect, or incomplete item, contact us within 48 hours of delivery with your order number and clear photos or a short unboxing video. Please retain the product, packaging, tags, and invoice until we respond.

Eligibility

Returns or replacements are considered only for items received damaged, defective, or different from the item ordered. For hygiene and product-integrity reasons, imitation jewellery that has been worn, altered, damaged after delivery, or returned without original packaging may not be accepted.

Refunds and replacements

After we review and approve a claim, we may arrange a replacement, store credit, or refund as appropriate. Approved refunds are issued to the original payment method and may take additional time to appear depending on the payment provider.

Change-of-mind requests

Because imitation jewellery is a personal-use product, change-of-mind returns are not guaranteed. Please review product images, dimensions, variants, and descriptions before placing your order.

Need help?

Contact Shivani's Fashion support with your order number.